Our Commitment to Accessibility

We recognize that accessibility is a fundamental aspect of hospitality. Our goal is to provide an enjoyable experience for all guests, including those with disabilities, mobility challenges, sensory impairments, and other specific needs. Our dedicated staff is trained to assist and accommodate all guests to ensure their stay is as comfortable as possible.

Accessing Our Facilities

Location

The Riverside at Aymestrey is located within a picturesque setting in Herefordshire, easily accessible via major road networks. As we are situated in The River Lugg valley, as such our gardens and smallholding are within the hillside. However the River setting and restaurant area is in a relatively flat and well-maintained, providing easy access for guests arriving by foot, vehicle, or public transport.

Parking

– Accessible Parking: We offer designated accessible parking spaces close to the hotel entrance.
– Parking Surface: The inner courtyard parking features a smooth, even surface to facilitate easy movement for guests using wheelchairs or mobility aids.

Entrance

– Level Access: The main entrance to the hotel is level and provides easy access for all guests. With a wide door entrance
– Reception: Our reception area is designed to be inclusive, with level access and ample space around the bar. Staff are available to provide assistance and answer any questions.

Accommodation

Accessible Rooms

We offer a selection of variable accessibility rooms that are designed to meet the needs of guests with disabilities. Features include:

– Ground floor room: We have created a ground floor suite with a temporary ramp access immediately from our courtyard car park.
– Amenities: Each room includes visual and audible alerts for smoke detectors
– Furniture Arrangement: Furniture in accessible rooms is arranged to allow for ease of movement and access.

General Room Features

– Adjustable Furnishings: Beds are adjustable to accommodate varying comfort levels, and additional bedding can be provided as needed, as well as non feather.
– Lighting Control: All rooms feature easy-to-reach light switches and controls for optimal lighting based on individual preferences.
– Food can be brought to rooms, when neccessary

Dining Experience

Restaurant Accessibility

– Access: Although The Riverside Inn is a 16th Century building, over the last few years we have created ramped access to the building and specifically to our bar and toilet areas, and part of the restaurant.
– Seating Options: We offer a variety of seating arrangements, including options for guests who require space for mobility aids, and we can accommodate specific seating requests.
– Menu Options: Our menu includes a range of dietary options to cater to various allergies, intolerances, and dietary preferences. Staff are trained to assist guests with specific dietary needs and can provide information about ingredients and preparation methods. Our chefs pride themselves on their flexible and accommodating approach to all requirements

Additional Services

Assistance for Guests

– Staff Training: Our team undergoes regular training on inclusivity and accessibility, ensuring they are equipped to support all guests effectively.
– Personal Assistance: If guests require assistance during their stay, our staff is on hand to provide support, whether it be carrying luggage, navigating the premises, or providing information about local attractions.

Communication Accessibility

– Visual and Hearing Impairments: Information is available in various formats, including large print.
– Emergency Procedures: Our emergency procedures are inclusive, with clear visual and audible alarms. Staff are trained to assist guests that are less able in the event of an emergency.

Feedback and Continuous Improvement

At The Riverside at Aymestrey, we value your input and are continuously striving to enhance our accessibility and inclusivity efforts. We welcome feedback from our guests to help us improve our services.

Feedback: Guests can provide feedback via our website, email, or in person during their stay. We also encourage guests to share their experiences and suggestions for improvement.

At The Riverside at Aymestrey, we are committed to creating an inclusive environment where everyone feels welcome and valued. We invite you to experience our hospitality, and we look forward to making your stay comfortable and enjoyable. If you have any specific accessibility needs or questions, please feel free to contact us directly prior to your visit.